www.SanSurgicals.com


Return & Cancellation

7 Day Return Policy

We offer you complete peace of mind while ordering at sansurgicals.com - you can return all items within 7 days of receipt of goods.

Warranty by Parent co. only.

1)Repairs will be undertaken only if there is any manufacturing defect.

(2)All missing /broken accessories or parts shall be charged actual as per Manufacturer's prices. (3)All repairs/replacements shall be carried out at a cost.

(4)Used products not under warranty shall be repaired only on chargeable basis.

(5)Any damage due to electricity malfunction like fluctuations etc. or wrong battery used will not be covered under warranty.

(6)You should intimate us before sending for repair by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Not Covered under Warranty:-

(i)Battery Cells.

(ii)Any mishandling/Breakage.

(iii)Cuff/Armlet of digital B.P./LCD/LED/Mercury B.P./Aneroid B.P.

(iv)Stethoscope Head Frame if Broken.

(v)Bubble Mattress.

(vi)Any kind of accessories.

(vii) All Kind of Rehabilitation Products Like Knee Caps, Abdominal Belts, Collar, Lumbo Sacral Supports,etc.

Defective Items:

If an item is found defective, please get in touch with our customer care on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us or sms at 9818405888 within 7 days of receipt of the product. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, or a different item in exchange, as per your request.

Please note that replacements are subject to availability of the particular product.

Returns:

If you are not satisfied with the product or your purchase, you may return the items back to sansurgicals within 7 days of receipt of your products. You will be refunded the purchase amount.

All items returned must be unused and in their original condition with all original tags or boxes and packaging intact

To coordinate a return, send a picture of the item(s) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the email title “Return” or call or sms at 9818405888 within 7 days of the receipt of the product to ensure return eligibility of the product. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email

Once eligibility is verified, please pack the item(s) securely and ship to following address:

San Surgicals

1664, Mangal Market,

Bhagirath Palace,

Delhi - 110006

PH:- 011-23863888

Once your return package is received by us, you will be reimbursed a max. amount equivalent to Rs 100 (for shipping) + Purchase Amount in your San Surgicals account, which could be redeemed towards future purchases. This is subject to your return having met the requirements of being unused and returned within 7 days of receipt of the particular order by the customer

If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 7 days of our receiving of the return package from you

Please Note (In case of Bank Deposit ): San Surgicals will make refund cheques only in the registered name of the customer

Following is the specific return policy for various product categories :

Diabetes: Products in this category are NOT eligible for returns

Home Devices: Products in this category are NOT eligible for returns

Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns

Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Condoms, Ovulation Kits, Toothbrushes, Toothpastes etc. are NOT eligible for returns

Parenting: Ovulation Kits and Diapers are NOT eligible for returns

Services: Products in this category are NOT eligible for returns

Following shall not be eligible for return or replacement :

Damages due to misuse of product

Incidental damage due to malfunctioning of product

Any consumable item which has been used or installed

Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered